Luxury Jewelry Protection

FREE SHIPPING & RETURN
Free shipping on all orders

Customers can return their order within 7 days after an order has been delivered.

Shipment will be delivered with in 2-7 working days.

If you have received a defective product, send us images at triyomicollection@gmail.com and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided.

Gift cards/vouchers are non-refundable.

How does the Return process work?

You can only apply for a Return from your Sohi account. Login to your account and go the ‘Return/Exchange’ section. Enter your order details and proceed with the next steps. 

What is the refund policy for returns of orders placed during a sale?

If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.

How do I self-ship the products?

Please Inform in Prior to our Customer Experience Team before Self-Shipping and pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.

You can courier the product(s) to the address mentioned below:

Triyomi Collections, 2/126 poongodi illam, 3rd cross neathaji nagar mookandapalli, 635126 hosur Tamil Nadu, India

On receiving the product at the warehouse products will be checked amount will be credited to your account for Courier Charges.

PLEASE NOTE: We request that you do not use Professional Couriers for self return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the 200Rs. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.

How do I cancel my order?

Orders that have not been shipped can be cancelled by placing a Return Request or by calling our Customer Care Number (+91 88384-06302).

If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.

What are the terms and conditions for refund?

Refunds for Prepaid orders would directly be initiated to source account and COD order will be refunded based on the account details/UPI you provide.

Cancellations - If the order is cancelled before shipped, the refund will be done within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a refund upon request, after the package reaches back to us.

Wrong/ Missing products - We can either ship out the product(s) (if available in stock at the time) or a refund as per your convenience

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at triyomicollection@gmail.com. Please note that returns will need to be sent to the following address:Triyomi Collections, 2/126 poongodi illam, 3rd cross neathaji nagar mookandapalli, 635126 hosur Tamil Nadu, India

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at triyomicollection@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at triyomicollection@gmail.com.

• Avoid direct contact with perfume, body lotions, hair sprays or other chemicals.
• Remove your jewellery before going to bed.
• Remove jewellery when bathing, showering or swimming.
• Remove jewellery when participating physical activities, e.g cleaning/gardening or workouts.
• Clean the jewellery after each use and occasionally wipe with a soft cloth.
• Store in humid free air tight ziplock bag.